fAQ's
We know the hobby comes with a lot of questions, from shipping live animals to choosing the right tools and setting up safe, naturalistic enclosures.
Check our FAQ’s out below.
frequently asked questions
If you don’t see what you’re looking for, feel free to reach out.
We offer captive‑bred invertebrates, professional‑grade handling tools, stainless steel feeding tools, enclosures, substrate, décor, and other habitat essentials. Everything we carry is selected for safety, quality, and long‑term performance.
Yes. We ship animals and supplies throughout the continental U.S. and Puerto Rico. Some items may have restrictions based on weather or carrier guidelines.
Most orders ship within 1–2 business days. Live animals are shipped on the safest days of the week to avoid delays, and supplies ship as soon as they’re ready.
Most of our animals are captive‑bred or responsibly sourced from trusted breeders and long‑term colonies. Each listing includes sourcing details when available.
We use secure, temperature‑appropriate packaging and ship only on safe weather days. All animals are covered by our live‑arrival assurance.
Yes. Each animal includes basic care guidance, and we’re always available to answer questions or help you choose the right setup.
Basic stainless steel tweezers, a small hemostat, and a simple enclosure setup are great starting points. These tools make feeding and maintenance safer and easier.
Yes. Our stainless steel tools, handling equipment, and safety gear are selected for durability, precision, and daily use.
Unused tools and supplies can be returned within our policy window. Contact us and we’ll help you get started.
Yes. We offer substrate, hides, water bowls, plants, and other essentials for naturalistic, functional habitats.
You’ll receive a tracking number as soon as your order ships. If you have questions about delivery, just reach out.
Contact us right away. We’re committed to resolving issues quickly and fairly, whether it’s a shipping delay, a damaged item, or a question about your animal’s arrival.
frequently asked questions
If you don’t see what you’re looking for, feel free to reach out.
We offer captive‑bred invertebrates, professional‑grade handling tools, stainless steel feeding tools, enclosures, substrate, décor, and other habitat essentials. Everything we carry is selected for safety, quality, and long‑term performance.
Yes. We ship animals and supplies throughout the continental U.S. and Puerto Rico. Some items may have restrictions based on weather or carrier guidelines.
Most orders ship within 1–2 business days. Live animals are shipped on the safest days of the week to avoid delays, and supplies ship as soon as they’re ready.
Most of our animals are captive‑bred or responsibly sourced from trusted breeders and long‑term colonies. Each listing includes sourcing details when available.
We use secure, temperature‑appropriate packaging and ship only on safe weather days. All animals are covered by our live‑arrival assurance.
Yes. Each animal includes basic care guidance, and we’re always available to answer questions or help you choose the right setup.
Basic stainless steel tweezers, a small hemostat, and a simple enclosure setup are great starting points. These tools make feeding and maintenance safer and easier.
Yes. Our stainless steel tools, handling equipment, and safety gear are selected for durability, precision, and daily use.
Unused tools and supplies can be returned within our policy window. Contact us and we’ll help you get started.
Yes. We offer substrate, hides, water bowls, plants, and other essentials for naturalistic, functional habitats.
You’ll receive a tracking number as soon as your order ships. If you have questions about delivery, just reach out.
Contact us right away. We’re committed to resolving issues quickly and fairly, whether it’s a shipping delay, a damaged item, or a question about your animal’s arrival.
frequently asked questions
If you don’t see what you’re looking for, feel free to reach out.
We offer captive‑bred invertebrates, professional‑grade handling tools, stainless steel feeding tools, enclosures, substrate, décor, and other habitat essentials. Everything we carry is selected for safety, quality, and long‑term performance.
Yes. We ship animals and supplies throughout the continental U.S. and Puerto Rico. Some items may have restrictions based on weather or carrier guidelines.
Most orders ship within 1–2 business days. Live animals are shipped on the safest days of the week to avoid delays, and supplies ship as soon as they’re ready.
Most of our animals are captive‑bred or responsibly sourced from trusted breeders and long‑term colonies. Each listing includes sourcing details when available.
We use secure, temperature‑appropriate packaging and ship only on safe weather days. All animals are covered by our live‑arrival assurance.
Yes. Each animal includes basic care guidance, and we’re always available to answer questions or help you choose the right setup.
Basic stainless steel tweezers, a small hemostat, and a simple enclosure setup are great starting points. These tools make feeding and maintenance safer and easier.
Yes. Our stainless steel tools, handling equipment, and safety gear are selected for durability, precision, and daily use.
Unused tools and supplies can be returned within our policy window. Contact us and we’ll help you get started.
Yes. We offer substrate, hides, water bowls, plants, and other essentials for naturalistic, functional habitats.
You’ll receive a tracking number as soon as your order ships. If you have questions about delivery, just reach out.
Contact us right away. We’re committed to resolving issues quickly and fairly, whether it’s a shipping delay, a damaged item, or a question about your animal’s arrival.
STILL HAVE QUESTIONS?
send us your questions here!
Contact Us
need more help?
If you need guidance on care, tools, enclosures, or an existing order, feel free to reach out anytime.
STILL HAVE QUESTIONS?
send us your questions here!
Contact Us
need more help?
If you need guidance on care, tools, enclosures, or an existing order, feel free to reach out anytime.
STILL HAVE QUESTIONS?
send us your questions here!
Contact Us
need more help?
If you need guidance on care, tools, enclosures, or an existing order, feel free to reach out anytime.